Alberta Ltd. o/a groupsales.com
Personal Information Protection Policy
Alberta Ltd. 911662 o/a groupsales.com is
committed to safeguarding the personal information
entrusted to us by our clients. We manage
your personal information in accordance with
Alberta's Personal Information Protection
Act and other applicable laws. This policy
outlines the principles and practices we follow
in protecting your personal information.
This policy applies to groupsales.com and
its subsidiaries. The policy also applies
to any person providing services on our behalf.
A copy of this policy is provided to any client
on request.
What is personal information?
Personal information means information about
an identifiable individual. This includes
an individual's name, home address and phone
number, age, sex, marital or family status,
an identifying number, financial information,
educational history, etc.
What personal information do we collect?
We collect only the personal information
that we need for the purposes of providing
services to our clients, including personal
information needed to:
· deliver requested products and services
· enroll a client in a program
· contact clients about appointments
· follow up with clients to determine
satisfaction with products and services
· notify clients of upcoming events
of interest
· administer our loyalty program
· inform events represented of your
participation and payment details
We normally collect client information directly
from our clients. We may collect your information
from other persons with your consent or as
authorized by law.
We inform our clients, before or at the time
of collecting personal information, of the
purposes for which we are collecting the information.
The only time we don't provide this notification
is when a client volunteers information for
an obvious purpose (for example, producing
a credit card for a purchase when the information
will be used only to process the payment).
Consent
We ask for consent to collect, use or disclose
client personal information, except in specific
circumstances where collection, use or disclosure
without consent is authorized or required
by law. We may assume your consent in cases
where you volunteer information for an obvious
purpose.
In cases where we collected personal information
before January 1, 2004, we assume your consent
to our use and, where applicable, disclosure
for the purpose for which the information
was collected.
We ask for your express consent for some purposes
and may not be able to provide certain services
if you are unwilling to provide consent to
the collection, use or disclosure of certain
personal information. Where express consent
is needed, we will normally ask clients to
provide their consent orally (in person, by
telephone), in writing (by signing an order
form, by checking a box on a form)
In cases that do not involve sensitive personal
information, we may rely on "opt-out"
consent. For example, we may disclose your
contact information to other organizations
that we believe may be of interest to you,
unless you request that we do not disclose
your information. You can do by telephoning
our local number/toll-free number.
A client may withdraw consent to the use and
disclosure of personal information at any
time, unless the personal information is necessary
for us to fulfil our legal obligations. We
will respect your decision, but we may not
be able to provide you with certain products
and services if we do not have the necessary
personal information.
We may collect, use or disclose client personal
information without consent only as authorized
by law. For example, we may not request consent
when the collection, use or disclosure is
reasonable for an investigation or legal proceeding,
to collect a debt owed to our organization,
in an emergency that threatens life, health
or safety, or when the personal information
is from a public telephone directory.
How do we use and disclose personal information?
We use and disclose client personal information
only for the purposes for which the information
was collected, except as authorized by law.
For example, we may use client contact information
to deliver goods. The law also allows us to
use that contact information for the purpose
of collecting a debt owed to our organization,
should that be necessary.
If we wish to use or disclose your personal
information for any new business purpose,
we will ask for your consent.
How do we safeguard personal information?
We make every reasonable effort to ensure
that client information is accurate and complete.
We rely on our clients to notify us if there
is a change to their personal information
that may affect their relationship with our
organization. If you are aware of an error
in our information about you, please let us
know and we will correct it on request wherever
possible.
In some cases we may ask for a written request
for correction.
We protect client personal information in
a manner appropriate for the sensitivity of
the information. We make every reasonable
effort to prevent any loss, misuse, disclosure
or modification of personal information, as
well as any unauthorized access to personal
information.
We use appropriate security measures when
destroying client personal information, including
shredding paper records and permanently deleting
electronic records.
We retain client personal information only
as long as is reasonable to fulfil the purposes
for which the information was collected or
for legal or business purposes.
Access to records containing personal information
Clients of groupsales.com have a right of
access to their own personal information in
a record that is in our custody or under our
control, subject to some exceptions. For example,
organizations are required under the Personal
Information Protection Act to refuse to provide
access to information that would reveal personal
information about another individual. Organizations
are authorized under the Act to refuse access
to personal information if disclosure would
reveal confidential business information.
Access may also be refused if the information
is privileged or contained in mediation records.
If we refuse a request in whole or in part,
we will provide the reasons for the refusal.
In some cases where exceptions to access apply,
we may withhold that information and provide
you with the remainder of the record.
You may make a request for access to your
personal information by writing to groupsales.com.
. You must provide sufficient information
in your request to allow us to identify the
information you are seeking.
You may also request information about our
use of your personal information and any disclosure
of that information to persons outside our
organization. For personal information collected
before January 2004, if we do not have a record
of disclosures, we will provide information
about any disclosure of your information that
is likely to have occurred.
You may also request a correction of an error
or omission in your personal information.
We will respond to your request within 45
calendar days, unless an extension is granted.
We may charge a reasonable fee to provide
information, but not to make a correction.
We will advise you of any fees that may apply
before beginning to process your request.
Questions and complaints
If you have a question or concern about any
collection, use or disclosure of personal
information by groupsales.com, or about a
request for access to your own personal information,
please contact any groupsales.com representative
in the first instance:
Groupsales.com
Box 60, 6805-82 Ave.
Edmonton, Alberta
T6B 0E9
(780) 989-2002 Toll Free: 1-877-989-2002
If you are not satisfied with the response
you receive, you should contact the Information
and Privacy Commissioner of Alberta:
Office of the Information and Privacy Commissioner
of Alberta
Suite 500, 640 - 5th Avenue S.W.
Calgary, Alberta T2P 3G4
Phone: (403) 297-2728 Toll Free: 1-888-878-4044
E-mail: generalinfo@oipc.ab.ca Web site: www.oipc.ab.ca
